Shipping Policy
UK
24hr Royal Mail / DPD Delivery Tracked & Insured (Next working day) FREE
International
Royal Mail International Delivery Tracked & Insured (8-28 business days) £6.99
Delivery Policy:
Order by 2pm for same day dispatch - We try to ensure all orders that are received by 2pm Monday to Friday are dispatched the very same day. Please note delivery times are best estimates based on courier services but in some unforeseen circumstances they can take longer.
Missed Deliveries - If nobody is at home to sign for the parcel a missed delivery card should have been put through your letterbox with instructions. Please read the card carefully as most companies will return any undeliverable parcels back to the sender (in this case us) after 7 days. If your parcel is sent back to us as undelivered we may ask you to pay for the delivery cost incurred by ourselves not necessarily what you paid, if you decide to take a refund or ask for an additional payment if you want it to be redelivered.
Refused Deliveries - If your delivery is refused without out our prior consent we may deduct the shipping costs incurred by ourselves not necessarily what you paid if you decide to take a refund or ask for an additional payment if you want it to be redelivered.
Lost or damaged - All though very rare this can happen from time to time, if your order has not arrived or your item/s have arrived damaged please contact our customer service team as soon as possible on enquiries@hsjohnson.com.